Get In Touch With
ServiceMaster Restore Today

Ways to Reach Us

• Phone: (630) 241-1111. Open 24 hours, Monday through Sunday.
• Email: info@svmallservices.com. Good for questions that can wait. For active water, fire or smoke damage, please call.
• Office: 924 Ogden Ave, Lisle, IL 60532.
• Online: the request form on this page.

If anyone is hurt or in danger, or a fire is still burning, call 911 first. Restoration can wait until everyone is safe.

What to Have Ready When You Call

You don't need all of this to call. The more you can tell us, though, the better the crew can prepare before they arrive.

• The property address and a phone number where you can be reached
• What happened and roughly when it started
• The source, if you know it: a pipe, appliance, roof, sump pump, sewer line, outside flooding or fire
• Whether water is still coming in or the damage is still spreading
• Which rooms and floors are affected, and roughly how big the area is
• Whether the power is on, and whether it is safe to be inside
• Whether anyone in the building has asthma, another lung condition or a weakened immune system (see the safety notes below)
• Your insurance company and policy number, if they are handy
• For a business: who has keys or access, your operating hours, and any areas that need to stay open

What Happens Next

We talk through what you are seeing and set up a visit. A typical first visit covers four things:

1. Finding the source and checking how far the damage has spread, including inside walls, ceilings and floors.
2. Explaining what has to happen first to stop further damage, such as water extraction, board-up, tarping or containment.
3. Walking you through the plan for drying, cleaning and repairs, and answering your questions before work goes ahead.
4. Recording the affected areas, which helps with an insurance claim.

Your insurer will probably send its own adjuster as well. The Insurance Information Institute describes an adjuster as the insurance company's representative who inspects the damage to decide how much the insurer should pay for the loss.

What to Do While You Wait

Safety first, then protecting the property. These steps come from federal guidance and from insurance industry and state sources.

Electricity

Don't touch electrical equipment if it is wet or if you are standing in water, and turn off the electricity only if you can do it safely. Ready.gov also warns that floodwater can be contaminated and hide dangerous debris, so avoid wading through it.

Water from a pipe or appliance

Shut off the main water valve, or the valve that feeds the leaking appliance. Triple-I recommends knowing where your main shut-off is for exactly this situation. If you can do it safely, move photos, papers and electronics out of wet areas.

Sewage or floodwater

Keep people out of the area. The EPA recommends calling a professional with experience in contaminated-water cleanup when sewage or other contaminated water is involved, and its water damage guidance says not to run fans until you know the water is clean. Ready.gov adds that people with asthma, other lung conditions or a weakened immune system should not enter buildings with leaks or mold they can see or smell, and that children should not take part in cleanup.

Fire and smoke

Check with the fire department that the building is safe to enter, and don't reconnect utilities yourself. Ready.gov also recommends making an inventory of damaged items before you throw anything away, and saving receipts for money you spend because of the fire.

Mold

Don't run your heating or cooling system if you suspect it is contaminated with mold. The EPA warns it could spread mold through the building. The CDC notes that painting or caulking over mold won't stop it from growing.

Blood and other biohazards

Don't try to clean blood or other bodily fluids yourself. OSHA explains that bloodborne pathogens, including hepatitis B, hepatitis C and HIV, can cause disease. Keep the area closed off until a trained crew arrives.

Generators

If the power is out and you use a generator, run it outdoors only and at least 20 feet from windows to avoid carbon monoxide poisoning (Ready.gov).

Photos and receipts

Photograph or video the damage before anything is moved. Triple-I also suggests taking reasonable steps to protect the property from further damage, keeping damaged items until the adjuster has seen them where possible, and saving receipts for anything you spend.

Hours and Service Area

We are open 24 hours a day, 7 days a week, including nights and weekends. Our office is in Lisle, and we serve homes and businesses across DuPage and Will County and nearby communities, including Lisle, Naperville, Downers Grove, Wheaton, Bolingbrook, Aurora, Plainfield and Lockport. The full list is on our service area page, or call and ask. For background on the services themselves, start with water damage, fire damage or mold remediation.