Disaster Recovery & Restoration,
Services in Naperville, IL

Water, fire and mold restoration in Naperville, IL

ServiceMaster Restoration Services provides 24/7 water damage restoration, fire and smoke cleanup, mold remediation, biohazard cleanup and cleaning for Naperville homes and businesses on both the DuPage and Will County sides of the city. Worth knowing: more than half of Naperville's homes were built between 1980 and 1999, the sump-pump era.

Restoration services across both sides of Naperville

Naperville is one of the few cities in our area that splits between two counties. According to ACS 2020–2024 5-year estimates (table B01003), about 99,022 of the city's 150,692 residents live in the DuPage County portion and about 51,670 in the Will County portion. Our service area covers DuPage & Will County, so the county line doesn't change who you call.

A soaked basement after a summer storm, a failed water heater or a dishwasher leak is work for our water damage restoration crew in Naperville: extraction, drying and moisture checks, with the industry details covered on our water damage restoration hub. A kitchen fire, furnace puffback or smoke from a neighboring unit falls under Naperville fire damage restoration.

Musty smells behind basement walls point to mold remediation for Naperville homes, done with containment and HEPA air filtration. Sensitive scenes are handled through biohazard and trauma cleanup in Naperville, and our Naperville cleaning services take care of deep cleans, post-construction cleanup and move-outs.

Naperville's housing by decade built

The median Naperville home was built in 1990, and 35,865 of the city's housing units are single-family detached houses. That profile shapes the typical loss. Two-story subdivision homes from the 1980s and 1990s usually have full basements, many of them finished, with a sump pit and floor drains. When a pump fails or the sanitary sewer surcharges during a downpour, the water lands on carpet, drywall and furniture rather than bare concrete.

Older homes are a smaller share here than in many DuPage suburbs: 25.8% were built before 1980, per the ACS 2020–2024 5-year estimates. In those houses, the EPA RRP rule applies whenever paid work disturbs painted surfaces in a pre-1978 home, and EPA guidance on asbestos says suspect materials that are damaged should be sampled by an accredited professional rather than broken apart to check.

The finished basement problem

A finished lower level holds a lot of material that wicks water: carpet pad, wall-to-wall drywall, insulation and built-in cabinets. Removing the wet pad and opening the bottom of the walls early usually saves more of the room than waiting for it to dry in place.

Sump pumps, sewer backups and the city's backflow program

The City of Naperville draws a clear line between two kinds of basement water. Its home and structure flooding page says water rising from a floor drain, sink or toilet may indicate a sanitary sewer backup, and asks residents to contact the Water Utility. The city also asks owners to know where their sump pump discharges; it should drain outside the house, not into the sanitary sewer.

For sanitary backups caused by intense rainfall, Naperville runs a backflow prevention device reimbursement program that reimburses 75% of the approved cost. Owners must confirm the cause with the Water Utility and get city approval before any work begins. The city notes the program does not cover stormwater flooding, such as water through windows, foundation cracks or a failed sump pump.

Geography plays a part too. The city's 1.75-mile Riverwalk, created in 1981, follows the West Branch of the DuPage River, and the U.S. Geological Survey keeps a West Branch monitoring location near Naperville. Naperville participates in the National Flood Insurance Program, and the city points out that flood insurance is available for buildings whether or not they sit in a floodplain.

Know which water you have

Clear water seeping at a wall joint and gray water rising from a floor drain call for different handling. The Red Cross warns that floodwater may contain sewage and chemicals that can make you ill, so keep children and pets away and wear gloves and boots until the source is known.

What to do in the first hour

1. Check for danger first. Leave immediately if you smell gas or see smoke, and call 911 for any fire.
2. Keep clear of wet electrical equipment. Ready.gov advises against touching electrical equipment while it is wet or while you stand in water.
3. Identify the source. Sump overflow, sewer backup and plumbing leaks are handled differently. For a backup, Naperville asks residents to notify the city before calling a plumber.
4. Shut off what you safely can. Close the main water valve for supply-line leaks, and keep people and pets out of sewage.
5. Photograph everything. Capture water depth, damaged items and the sump pit before cleanup begins.
6. Start drying quickly. The American Red Cross recommends drying a flooded home within 24 to 48 hours where possible.

A pump is only as good as its power

Summer storms that knock out electricity can stop a sump pump at the worst moment. A battery or water-powered backup pump is a common add-on, and pouring a bucket of water into the pit each spring shows whether the float switch still trips.

Neighboring communities

We also serve the towns that border Naperville, including Aurora to the west, Lisle to the east, Warrenville to the north and Bolingbrook to the southeast. To talk through damage or schedule an assessment, contact us or call (630) 241-1111, 24 hours a day.