Last updated: October 31, 2026

This policy explains what information ServiceMaster Restoration Services collects through svmallservices.com, how we use it and the choices you have. It covers this website only.

Who we are

ServiceMaster Restoration Services, 924 Ogden Ave, Lisle, IL 60532. Phone (630) 241-1111, email info@svmallservices.com.

Information you give us

Quote and contact forms: your first and last name, phone number, email address, street address (optional), city, ZIP code, the service you need and anything you write in the "What happened?" box.
Calls and emails: whatever you choose to tell us when you call or write to us.

Information collected automatically

Server logs: our website host records technical details such as your IP address, browser type, the pages requested and the time of each request. These are used to run and secure the site.
Ad and campaign details: if you reach the site from an ad or a campaign link, the page keeps that link's tracking codes (such as a Google click ID or UTM tags) in your browser's session storage for the visit and sends them with a form you submit, so we know which ad or campaign brought you. Session storage is cleared when you close the tab.
Analytics and advertising: we use Google Analytics and Google Ads tags to count visits and measure actions such as form submissions and taps on our phone number. These tags may set cookies and send information about your visit to Google. For visitors in the European Economic Area, the United Kingdom and Switzerland, they start with consent set to "denied." You can read how Google uses information from sites that use its services, manage ad personalization in My Ad Center, and install the Google Analytics opt-out browser add-on.

Content from other companies on our pages

Some pages show content served by other companies, which may receive information such as your IP address when it loads: a Google Maps map on our contact page, a YouTube video on our home page (loaded from youtube-nocookie.com only after you press play), and customer-review widgets from Trustindex and Bird Local. Their own privacy policies apply to that content.

How we use information

To respond to your request, schedule and carry out the work, and keep you updated about your job.
To prepare estimates and documentation, including for your insurance claim when you ask us to.
To measure and improve our website and advertising.
To keep the site secure and prevent spam and abuse.
To meet legal, tax and record-keeping obligations.

How we share information

Service providers that run our website and customer records for us, such as our website host, the customer-relationship system where quote requests are stored and routed to our team, and our email providers.
Insurance companies, adjusters, property managers or others involved in your project, when you ask us to or when it is needed to complete the work you requested.
Google, through the analytics and advertising tags described above.
Authorities or other parties when the law requires it, or to protect our rights, our customers or the public.

We do not sell your personal information.

Cookies and your choices

You can block or delete cookies in your browser settings and use the Google opt-out tools linked above; the site still works without them. Our site does not respond to "Do Not Track" browser signals. You can ask us at any time to stop contacting you.

How long we keep information

We keep information for as long as we need it to respond to you, provide and document our services, and meet legal, tax and insurance record-keeping requirements, and then delete it or keep it in a form that no longer identifies you.

Security

The site uses encrypted connections (HTTPS), and we limit access to customer information to the people and providers who need it. No method of sending or storing information is completely secure, so please do not include sensitive details such as payment card or Social Security numbers in our forms.

Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them.

Your requests

To ask what information we hold about you, or to correct or delete information you gave us, email info@svmallservices.com or call (630) 241-1111. We may need to confirm your identity first, and we may keep records the law requires us to keep.

Links to other websites

Our pages link to other websites, such as government and insurance sources. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy as our website or practices change. The date at the top shows when it last changed.